Bad Customer Service @ Jollibee trinoma

What the heck..why offer free wifi connection but the customers are not allowed to plug in their laptop for electricity. Its like offering a free bath but you are not allowed to use a soap or a free toothpaste but without a toothbrush. I was really pissed off, I was in a rush to check my emails and I was hungry. I was thinking of going to Starbucks but I thought Jollibee would be better, I ordered too many foods because I thought I can kill time while waiting for my next meeting and since there is a wifi connection, but unfortunately my laptop already gave a warning sign that I have to recharge the battery. I pleaded for the manager to atleast let me plug my laptop just for 30 mins, but the fucking stupid manager of Jollibee Trinoma would not help me out, she said it was not allowed….Grrrr this woman is really making me mad….people are already looking at us because I was already raising my voice, but still the stupid manager would not let me use just a portion of their electricity, I lost all my appetite. THIS IS NOT WHAT YOU CALL CUSTOMER SERVICE!!!!!

Evil Joanna whispered something in my ear..I track and did a lookup of their wifi router..too bad the stupid tech person did not change the web interface password..hehehe..I disconnected the wifi, changed the password and configuration..they would not be able to log in..Sweet revenge

taking some time out this christmas to reflect on what matters

How does a leader re-fuel?

I have encountered an article in one of the leading newspaper, the title says “LEADERSHIP requires energy”. I became interested as I myself is considered to be the leader in our team, aside from that I am also looking for a leader quality in our organization and I am in distressed because I badly needed mentoring. Unfortunately for me I have stayed for more than 2 years in this organization and until now I can not seem to find anyone whom I can call my leader.

Going back to the article it says..”leading requires a great deal of mental and emotional vigor. If you’re a leader, you have to initiate, which means you often have to be the first one to rise and say, “Let’s go.” You frequently have to say, “Let’s go,” to people who don’t want to go, which means you have to persuade them that they need to follow you.”

I can not agree more based on my experience I often find myself in full agility and alertness to convince my team to follow me. Aside from that I have to solve complex problems, acting as mediator, negotiator, counselor and encourager to my fellow co-workers. Sure this job is intellectually stimulating and personally fulfilling, but somehow its physically and emotionally draining. Not to mention that some people in our organization tend to sapped my strength and zapped my spirit with their stupid decisions. If a leader is drained how does one tend to move on and re-fuel the energy?

This is really a Hello world! for me…

Wow..this really feels like writing my first hello world application..hoooo…dejavu..geez..believe it or not I am new to blogging..Im just a silent reader for many famous bloggers out there..but, I have not tried writing my own..

What made me decide to start my own blog?..well..simply put it is a requirement of United Nation Development Programme as part of their Exchange Grant. I was chosen to participate in the upcoming Asterisk Conference in Malaysia (http://www.asterconference.com/) and I am required to write a blog..topic?..ofcourse all about the conference activities…So thats all for now..

Watch out for more interesting topic about me…(hahaha as if!)